Privacy Policy

Last updated: 25 June 2026

1. Who We Are

Aussie Panels is operated by Pemko Blue Pty Ltd ATF P & W Magnussen Trust (ABN: [insert ABN]) (“Aussie Panels“, “we“, “us” or “our“).

We provide products and services to customers across Queensland, New South Wales and the Australian Capital Territory.

  • Head office: 8 Andrew Campbell Drive, Narangba QLD 4504
  • Phone: (07) 3185 0295
  • Email: sales@aussiepanels.com.au
  • Website: https://aussiepanels.com.au

We are committed to protecting your privacy and handling your personal information responsibly, in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. What Personal Information We Collect

When you interact with us — for example, by submitting an enquiry or quote request through our website, calling us, or emailing us — we may collect:

  • Your name, email address and phone number
  • Your business name and ABN (if applicable)
  • Postal or site address relevant to your project
  • Details about your enquiry, project specifications or quote request
  • Any other information you choose to provide in correspondence with us

We also automatically collect limited technical information when you visit our website (see Cookies and Website Analytics below).

We do not knowingly collect personal information from children under 18, and our website is not directed at minors.

3. How We Collect Your Information

We collect personal information directly from you when you:

  • Submit a form on our website (e.g. enquiry or quote request)
  • Email or call us
  • Engage with us in person or through a third party acting on your behalf

We do not collect personal information from third-party sources except where you have referred someone to us or a supplier/partner passes on enquiry details on your behalf.

4. How We Use Your Information

We use your personal information to:

  • Respond to your enquiry or quote request
  • Contact you regarding your project, including scheduling and delivery
  • Process and fulfil orders
  • Improve our products, services and website
  • Comply with our legal and regulatory obligations

We do not sell, trade or rent your personal information to third parties.

5. Direct Marketing

We may use your contact details to send you information about products, services or offers we think may interest you, where you have not opted out. You can opt out of marketing communications at any time by using the unsubscribe link in any email we send, or by contacting us using the details in Section 11. We comply with the Spam Act 2003 (Cth) in relation to commercial electronic messages.

6. Who We Share Your Information With

We may disclose your personal information to:

  • Staff and contractors who need it to respond to your enquiry or deliver our services
  • Our customer management system / CRM provider, to record and manage your enquiry
  • Delivery, logistics or installation partners directly involved in fulfilling your order
  • Professional advisers (e.g. accountants, legal advisers) where reasonably required
  • Government bodies or regulators, where required by law

Some of our service providers (such as cloud-based software platforms or analytics tools) may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure any overseas recipient handles your information consistently with the APPs, as required under APP 8.

We do not sell, trade or rent your personal information to third parties.

7. Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and understand how visitors use our site.

We use Google Analytics to collect anonymised, aggregated data about website usage (such as pages visited and time on site). This data does not personally identify you. Google may process this data on servers located outside Australia, in accordance with Google’s own privacy policy.

You can disable or manage cookies at any time through your browser settings, or opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on. Disabling cookies may affect some website functionality.

8. Embedded Content

Pages on our website may include embedded content, such as videos or maps from third-party providers (e.g. YouTube, Google Maps). Embedded content behaves as if you had visited the third-party website directly, and that provider’s own privacy policy and cookie practices will apply to any data they collect.

9. Data Security

We take reasonable steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes secure storage of enquiry and quote data and restricting access to personal information to staff who need it to do their job.

No method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Data Breach Notification

If we become aware of a data breach that is likely to result in serious harm to any individual whose personal information we hold, we will assess the breach and, where required under the Notifiable Data Breaches (NDB) scheme, notify the Office of the Australian Information Commissioner (OAIC) and any affected individuals in accordance with our legal obligations.

11. How Long We Keep Your Information

We retain enquiry and quote data for up to 2 years from the date of last contact, unless a longer retention period is required for legal, accounting, warranty or dispute-resolution purposes. Information is securely destroyed or de-identified once it is no longer required.

12. Accessing, Correcting or Deleting Your Information

You have the right to request access to, correction of, or deletion of personal information we hold about you. To make a request, contact us at:

Email: sales@aussiepanels.com.au

We will respond to your request within a reasonable timeframe, generally within 30 days. We may need to verify your identity before processing certain requests.

13. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details in Section 14 so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.

15. Contact Us

For any privacy-related enquiries, please contact us:

Aussie Panels (Pemko Blue Pty Ltd ATF P & W Magnussen Trust)
8 Andrew Campbell Drive, Narangba QLD 4504
Phone: (07) 3185 0295
Email: sales@aussiepanels.com.au